We see • We listen • We document • We follow up

Independent monitoring

Monitoring is one of our main tools for making people's experience visible and assessing whether rights are respected in practice.

Monitoring starts with the person.

We do not only check whether procedures exist. We look at what happens in practice: whether the person is heard, whether they can make decisions, whether they are safe, whether they receive appropriate services and whether there are remedies when their rights are violated.

Independent monitoring is essential.

Findings must reflect the situation observed and the experience of the people concerned, not only the administrative information available.

What we look at

01respect for the person's dignity, private life and integrity;
02liberty, autonomy and participation in decisions that affect them;
03protection from abuse, neglect, violence and degrading treatment;
04access to health care, education, justice, the community and other services;
05real mechanisms for complaints, representation and remedies;
06compliance with applicable national and international standards.

After monitoring

Findings

We document relevant situations in a rigorous and verifiable way.

Recommendations

We propose concrete measures to authorities, providers and other responsible actors.

Follow-up

We track the institutional response and the changes made after our recommendations.